Shipping policy

Shipping Policy

1. Overview
At Colourful Claws, we are committed to delivering your orders promptly and safely.
This Shipping Policy explains how we process, ship, and deliver your purchases made through https://colourfulclaws.com.
By placing an order, you agree to the terms mentioned below.
2. Processing Time
All orders are processed within 3–7 business days after payment confirmation.
Custom or made-to-order nail sets may take additional time depending on design complexity.
Orders are not processed, shipped, or delivered on Sundays or public holidays.
If we experience a high volume of orders or unexpected delays, we will notify you by email or WhatsApp.
3. Shipping Locations
We currently ship to all major cities and towns across India.
International shipping may be offered in the future (details will be updated on this page when available).
Orders with incomplete or incorrect addresses may be delayed or returned; Colourful Claws is not responsible for such issues.
4. Shipping Charges
Shipping charges are calculated at checkout based on the delivery address and order weight.
Occasionally, we may offer free shipping promotions within India — details will be mentioned on our website or social media.
Any re-shipment due to incorrect addresses will incur additional courier charges.
5. Delivery Time
Delivery typically takes 3–10 business days after dispatch, depending on your location and courier partner.
Remote or rural areas may take longer to deliver.
You will receive an email or SMS with tracking details once your order is dispatched.
6. Tracking Orders
Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your order through the courier partner’s website or by contacting our support team.
7. Delayed or Lost Shipments
In rare cases, shipping delays may occur due to weather conditions, courier strikes, or logistical issues.
If your order does not arrive within 15 business days after dispatch, please contact us at support@colourfulclaws.com with your order number.
We will coordinate with the courier partner to locate or replace your shipment where applicable.
8. Damaged Packages
If your package arrives damaged:
Please take clear photos or an unboxing video immediately upon receipt.
Contact us within 48 hours at support@colourfulclaws.com.
Our team will review and assist with a replacement or compensation as per our Return & Refund Policy.
9. Order Modifications and Cancellations
Orders can be modified or cancelled only before dispatch.
Once shipped, no changes can be made to the order or delivery address.
For cancellations, please email us as soon as possible with your order ID.
10. Force Majeure
Colourful Claws is not liable for delays or non-delivery caused by events beyond our control, such as natural disasters, government restrictions, transport strikes, or unforeseen disruptions.
11. Contact Us
For any shipping-related questions, please contact:
Email: support@colourfulclaws.com
Address: Pune, Maharashtra, India